Such a wonderful program to have access to! It was easy to make an appointment, followed up with text & email confirmation and reminders. We even had someone call us to ensure we received the link to our virtual appointment and that we were not experiencing any technical issues. Dr. Fahad Masud (a pediatrician at CHEO) was on time, very friendly, and really took the time to understand our concerns and provide a thorough treatment plan. I couldn't be happier!